Support

Contact Us

Customer Care:  
1-866-830-2464 (USA)    
+44 (0) 845 528 0883 (UK)    
+33 (0) 800 91 56 77 (FR)

Email: support@ecigsbrand.com

Open 24 hours a day, 6 days a week (closed Sunday)

Easy Membership Cancel

For US customers, you can cancel your monthly subscription of Pro Vapor products online, please click here.

For UK and FR customers, please call your customer service number provided.

Returns
We want you to love your E-CIGS purchase. However, if you need to return an item, please first contact our customer care to obtain an RMA (Return Merchandise Authorization). It’s important to write this number on your return package. Returns without an RMA number will not be accepted. 

USA Returns Warehouse 
E-Cigs Brand Returns
415 Bussen Underground Road
St. Louis, MO 63129

European Returns Warehouse
E-Cigs Brand Returns
PO Box 7574​
Milton Keynes
MK11 9GQ​
United Kingdom

Tracking Orders

Tracking information will be included with your shipping confirmation email. If you require further assistance, please call customer care or email us at support@ecigsbrand.com and we will be happy to track your package for you.